Privacy policy

1. PRIVACY POLICY (UK GDPR COMPLIANT)

Last updated: 11/12/2025

This Privacy Policy explains how KANYUGO (“we,” “us,” “our”) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using www.kanyugo.com, placing an order, or interacting with us, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information when you:

  • Place an order

  • Create an account

  • Contact us

  • Subscribe to marketing

Information may include:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Order details

  • Communication history

1.2 Payment Information

We do not collect or store full payment card details.
Payments are processed by Stripe, a PCI-DSS compliant third-party processor.

Stripe collects and processes your payment data under its own privacy policy. We may receive limited details such as:

  • Payment confirmation

  • Card type

  • Last 4 digits of your card

1.3 Automatically Collected Data

When you use our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Cookies and tracking data

2. Legal Basis for Processing (UK GDPR)

We process your data under these lawful bases:

  • Contract — to fulfil your order and provide customer service

  • Legal obligation — tax, accounting, fraud prevention

  • Legitimate interests — improving our website, analytics

  • Consent — marketing communications, non-essential cookies

You may withdraw consent at any time.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders

  • Provide customer support

  • Send service updates (e.g., order confirmations)

  • Improve website functionality

  • Prevent fraud

  • Manage marketing preferences (if opted-in)

We do not sell your personal information.

4. Sharing Your Information

We may share data with:

  • Stripe (payment processing)

  • Delivery carriers

  • IT and hosting providers

  • Analytics providers

  • Legal authorities, if required

All third parties follow strict data protection standards.

5. International Transfers

Your data may be transferred outside the UK (for example, to Stripe servers).
When this happens, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Providers based in adequate countries recognised by the UK government

6. Data Retention

We retain data only as long as necessary for:

  • Fulfilling orders

  • Legal and accounting requirements

  • Fraud prevention

After this period, your data is securely deleted or anonymised.

7. Your Rights (UK GDPR)

You have the right to:

  • Access your data

  • Correct inaccuracies

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Receive your data in a portable format

  • Withdraw consent

To exercise these rights, contact: admin@kanyugo.com

8. Marketing Communications

We only send marketing emails if:

  • You opted in, or

  • You previously purchased from us and were offered a clear opt-out

Every email includes an unsubscribe link.

9. Cookies

We use cookies for essential site functionality and, with your consent, analytics and advertising.
See our full Cookie Policy below.

10. Your Right to Complain

If you have concerns, contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

11. Contact Us

KANYUGO
Email: admin@kanyugo.com